Delivery and Returns

Shipping

Order Acceptance

When you place your order with us online, you will automatically receive an e-mail notification verifying the products you ordered and how they will be shipping to you. However, we will contact you in the case when we may require additional verification or information before fulfilling order.

Method Of Payment

Currently we accept paypal using our secure server to ensure your privacy and security.

Typographical Errors

In the event a product price is listed incorrectly due to typographical error or error in pricing information received from our vendors, we shall have the right to refuse or cancel any orders placed for product listed at the incorrect price, regardless of whether the order has been confirmed and your credit card charged. If your paypal / credit card has already been charged for the purchase and your order is cancelled, we will credit your credit card account in the amount of the incorrect price.

Free Delivery

Free delivery for purchases above $50 (U.P. $300) unless otherwise indicated within island of Singapore from Monday to Saturday. For purchases below $50, a delivery charge of $5 will be applicable. Delivery service available only within island of Singapore.

Product Descriptions

Infantino Enterprise Pte Ltd attempts to describe the items available on the Web Site as accurately as possible. Infantino Enterprise Pte Ltd does not warrant that product descriptions are accurate, complete, reliable, current, or error-free. If a product described on the Web Site is not as described when you receive it, your sole remedy is to return it to us in unused and undamaged condition in accordance with our Return Policy.
INFANTINO ENTERPRISE PTE LTD aims to deliver to as many places as we can but due to certain restrictions, we are unable to deliver to the following places:
Tuas Link, ST Kinetics, Changi Terminal 1-3 and all boulevards, Resorts World Sentosa, Army Camps, Seletar Airport, Shipyards, Pulau Ubin, Country Clubs, Changi Cargo, SATS Inflight Catering Centre 1, ST Kinetics, Turf Club Avenue, Jurong Island.

 

Returns

Return Policy: All purchases are not refundable but exchangeable Merchandise must be returned within 7 days of receipt of goods for exchange. Merchandise must be new (never been used) and in its original carton with all the packing materials, manuals and registration cards. We will not accept dirty, washed or used products.

All furniture and items that have been assembled will incur a 30% restocking fee. Some products are considered special order items and unfortunately are not returnable. If this is the case it will be clearly noted on the product page. Merchandise must be new (never been used) and in its original carton with all the packing materials, manuals and registration cards. We will not accept dirty, washed or used products.

Please enclose your order/invoice number and/or a copy of your e-mail confirmation with your return along with a memo explaining the reason for return. Please Note: We cannot accept returns for the following classes of products: feeding accessories, breast pumps, bathing accessories, lotions and powders, diapering accessories, diaper pails, potty seats and wipes, video/audio tapes, and undergarments.

All refunds & exchanges are subject to the final approval.