FAQ

Shipping & Returns

Can I return my order?

Yes. infantino.com.sg offers Hassle Free Returns if you are not 100% satisfied with your purchase. Please return your order for a full refund, or exchange of the item cost within 60 days of the purchase date. Returns must be new, unused, in the original packaging and/or hang tags, and include all accessories, instruction guides and labels. Domestic return shipping is free. The cost of the original shipping is not refundable.

For our full Return Policy click here
How do I return my order?

Returns and Exchanges will only be accepted with the return form included in your box.

  1. Fill out the return/exchange form (state reason for return/exchange)
  2. Place the return form and items you are returning in the box.
  3. Seal box and affix return label (provided with return form) onto box.
  4. Drop off at your nearest UPS store.
  5. 5. For questions or concerns, please call or email customer service at:
    a. Phone: 1 (800) 344.2229 (BABY)
    b. Email: cserv@munchkin.com

For our full Return Policy click here
What are the shipping cutoff times?

Munchkin will make every attempt to ship out your order as soon as possible. The shipping cutoff times are as follows:
– Orders placed before 3:00pm PST: Ships Same Day
– Orders placed after 3:00pm PST: Ships Next Businesss Day
– Weekend and Holiday Orders: Ships Next Business Day
General

What does Munchkin do to ensure the quality and safety of its products?

For more than 15 years, Munchkin has been a trusted brand that retailers and parents have depended on with confidence, and we work hard to maintain that trust. The safety and well-being of our consumers is our top priority. All of our products are independently tested and meet or exceed the safety standards for our industry as established by both the Consumer Product Safety Commission (CPSC) and American Society for Testing and Materials (ASTM) International. We are constantly in touch with these national safety organizations to ensure we are up-to-date with clear scientific findings and any changes in regulations. In addition, follow-up tests are conducted on all of our products at periodic intervals after they launch to ensure each product’s continued safety.

Do any Munchkin products contain Bisphenol-A (BPA)?

Very few Munchkin products contain polycarbonate plastic, the source of BPA. While national safety organizations have reiterated their position that BPA is safe even at levels much higher than those at which infants are likely exposed, Munchkin wants all consumers to have full knowledge of product materials so that parents may make their own informed decisions about what is right for their children. For those few Munchkin items that do contain BPA, we are exploring non-polycarbonate plastic replacement materials.

Will you give my name and contact information to other companies?

No, Munchkin will not provide or sell your registration information to any other company.

Where are Munchkin products sold at retail?

Munchkin products are sold in mass, drug and grocery stores. Visit our Find a Retailer section to find a store near you. Just type in your zip code and you’ll see a list of stores near you. Please note that you should always check with the store to confirm the product is available.

Are Munchkin products available for purchase outside of the United States?

Yes, Munchkin products are available for purchase in other countries.

Are the products that under your distribution umbrella safe for my baby?

Yes, all of the brands that we currently distribute obtained either the ASTM, CE or KOREAN safety standard