Payment
Order Acceptance
When you place your order with us online, you will receive an automated e-mail notification verifying the products you have ordered and shipping methods. Please allow 1 - 2 working days for the processing of your order.
Method Of Payment
We currently accept payments via major credit card providers (VISA/ MASTERCARD), Apple Pay, and Google Pay, using our secured server to ensure your privacy and security.
Discount Codes
Discount codes (if applicable) can be keyed in the checkout payment page.
Delivery Methods
Courier Delivery
We offerr free local courier delivery for orders with minimum spend of $50, unless otherwise indicated. For orders below $50, a delivery charge of $3.99 will be applicable.
Delivery duration is approximately 2-3 working days. Delivery service is trackable. Tracking info is available in the order shipment email. Delivery service by the logistics partner is from Monday to Saturday, 9AM - 10PM.
We aim to deliver to as many places as we possibly can. However, due to certain restrictions, we are unable to deliver to the following places:
Tuas Link, ST Kinetics, Changi Terminal 1-3 and all Boulevards, Resorts World Sentosa, Army Camps, Seletar Airport, Shipyards, Pulau Ubin, Country Clubs, Changi Cargo Complex, SATS Inflight Catering Centre 1, ST Kinetics, Turf Club Avenue, Jurong Island, and any other offshore islands.
Baby Cot Delivery and Assembly
Baby cots purchased will be entitled to free delivery and assembly. Customer will be contacted for arrangement of the delivery and assembly. If customer fails to fulfill the arranged delivery date without informing us prior to the delivery date, a redelivery and reassembly fee of $80 will be charged.
Self Collection
You can collect your order from our office after you receive an email from us stating that it is ready for collection. Please allow 1 - 2 working days for the processing of your order.
Collection Location:
Infantino Enterprise Pte Ltd
6 Yishun Industrial Street 1 #02-16/17
Northview Bizhub Singapore 768090
Collection Hours: 9am - 6pm (please avoid 12.30 - 1.30pm).
Return Policy
All purchases are non-refundable. Exchangeable merchandises must be returned within 7 days of receipt of goods for exchange. Requests for exchanges are allowed only if you have received an incorrect or defective item.
Merchandise must be in its original condition (never been used) and in its original packaging with all the packing materials, manuals and registration cards intact. We will not accept dirty, washed or used products. Change of mind is not a valid return/exchange reason. A refund will only be processed if the item(s) have run out of stock for exchanges.
DEFECTIVE / FAULTY ITEMS RECEIVED
We apologize if you received a defective/faulty item. Please inform the Customer Service Team by taking a snapshot of the defective area and sending it to us at enquiry@infantino.com.sg
INCORRECT ITEM(S) RECEIVED
We apologize if we have sent you an incorrect item. Please inform the Customer Service Team at enquiry@infantino.com.sg with the order number and affected item name.
Please email us at enquiry@infantino.com.sg to request for the return before sending/bringing the item to us. Enclose your order/invoice number and/or a copy of your return request approval e-mail in the return parcel.
All furniture and items that have been assembled will incur a 30% restocking fee. Some products are considered special order items and, unfortunately, are not returnable. If this is the case it will be clearly noted on its product page.
Please note that we cannot accept returns for the following classes of products: feeding accessories, breast pumps, bathing accessories, lotions and powders, diapering accessories, diaper pails, potty seats and wipes, video/audio tapes, and undergarments.
All returns & exchanges are subjected to final approval.
